LactoGo Refund Policy

Last updated: 23 September 2026

LactoGo subscriptions are processed through Stripe, our payment processor, for purchases made through LactoGo.

1. Subscription cancellation

You may cancel your LactoGo subscription at any time.

Cancellation prevents future subscription renewal.

Unless applicable law provides otherwise, cancellation does not automatically result in a refund for the current billing period.

2. Statutory consumer rights

Nothing in this policy limits mandatory consumer rights.

If the laws applicable to your purchase provide a statutory withdrawal, refund or other consumer remedy, those rights remain available to you.

3. Service problems

If LactoGo does not function substantially as described, please contact us so that we can investigate.

Depending on the circumstances and applicable law, you may be entitled to an appropriate remedy.

4. Refund requests

For purchases processed through Stripe, customers may request purchase and refund assistance through Stripe's support process.

You may also contact:

team@lactogo.eu

Please provide:

• email address associated with your LactoGo account;
• transaction/order information;
• reason for your request.

5. Fraud and abuse

Refunds may be refused where permitted by applicable law in cases involving fraud, payment abuse or deliberate misuse.

This does not limit mandatory consumer rights.