Terms & Conditions

Last updated: 23 September 2026

These Terms & Conditions govern your use of LactoGo, a digital digestive-wellness and food-awareness platform operated under the trading name LactoGo by LactoGo Digest OÜ, an Estonian private limited company (OÜ), including the LactoGo website, application, subscription services and related features.

1. About LactoGo

These Terms govern your use of LactoGo, a digital digestive-wellness and food-awareness platform operated under the trading name LactoGo by LactoGo Digest OÜ, an Estonian private limited company (OÜ).

Official business registration: LactoGo is operated by an Estonian private limited company registered with the Estonian e-Business Register.

Verify business registration in the Estonian e-Business Register

Contact: team@lactogo.eu

LactoGo provides a digital wellness and food-experience service intended to help users record, explore and understand their own food experiences.

2. Acceptance of these Terms

By creating an account or using LactoGo, you agree to these Terms & Conditions and our Privacy Policy.

If you do not agree with these Terms, please do not use LactoGo.

3. What LactoGo provides

Depending on your plan, LactoGo may provide:

• LactoLens food scanning
• Food and dairy experience tracking
• Dairy Logs
• Dairy Pulse
• Personalized pattern observations
• Luna AI
• Food experiments
• Dairy Story
• 28-day baseline reporting
• Educational and wellness content

Features may change as LactoGo develops.

4. Wellness disclaimer

LactoGo is a wellness and personal food-experience tool.

It is not intended to:

• diagnose lactose intolerance or another medical condition;
• provide medical diagnosis;
• prescribe treatment;
• replace a doctor, dietitian, nutritionist or other healthcare professional;
• determine whether a food is medically safe for you.

Information and observations provided by LactoGo are for informational and self-observation purposes only.

If you experience severe, persistent or concerning symptoms, seek advice from an appropriately qualified healthcare professional.

5. AI features

LactoGo may use artificial intelligence to analyze information you provide and generate responses or observations.

AI-generated information may be incomplete, inaccurate or unsuitable for your particular circumstances.

AI-generated responses should not be treated as medical, nutritional or professional advice.

6. Your account

You are responsible for:

• providing accurate account information;
• maintaining the security of your account;
• keeping your login credentials confidential;
• notifying us if you believe your account has been compromised.

You must not use LactoGo to abuse, disrupt, reverse engineer or gain unauthorized access to the service.

7. Subscription

LactoGo Premium is offered at €4.99 per month, unless another price is clearly displayed at checkout.

Your subscription renews automatically each month until cancelled.

Applicable taxes will be calculated based on your location where required.

Payments are processed by Stripe for purchases made through LactoGo.

Payment processor disclosure

Our checkout process is conducted by Stripe, our payment processor. Stripe handles payment transactions and related customer service inquiries for purchases made through LactoGo.

8. Cancellation

You may cancel your subscription at any time.

Cancellation prevents future renewal. Unless applicable law requires otherwise, cancellation does not automatically entitle you to a refund for a billing period that has already started.

9. Refunds and consumer rights

Refunds are governed by our Refund Policy and applicable mandatory consumer protection law.

Nothing in these Terms limits mandatory consumer rights.

10. Your content

You retain rights to information and content that you submit to LactoGo.

You grant LactoGo the limited rights necessary to store, process and display your content for the purpose of providing the service.

We do not claim ownership of your personal food diary or personal experiences.

11. Service availability

We aim to keep LactoGo available and reliable but do not guarantee uninterrupted or error-free operation.

12. Intellectual property

LactoGo, including its branding, software, designs, interfaces, original content and underlying technology, is owned by or licensed to LactoGo Digest OÜ, an Estonian private limited company (OÜ), operating under the trading name LactoGo.

You may not copy, reproduce, distribute, reverse engineer or commercially exploit LactoGo without permission.

13. Changes

We may update LactoGo and these Terms from time to time.

Where changes materially affect your rights or obligations, we will provide appropriate notice where required.

14. Termination

We may suspend or terminate accounts where necessary to protect the service, comply with law, prevent abuse or address violations of these Terms.

15. Governing law

These Terms are governed by the laws of Estonia, subject to mandatory consumer protection rights that may apply to you based on your country of residence.

16. Contact

LactoGo is the trading name operated by LactoGo Digest OÜ, an Estonian private limited company (OÜ).

Business registration: Estonian e-Business Register

Email: team@lactogo.eu